Privacy Policy

Introduction

Welcome to Maple Calm Studio. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our yoga studio located in Canada.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We may collect and process several types of information about you:

Personal Information

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and profile information
• Payment Information: Credit card details, billing address, and transaction history
• Health Information: Medical conditions, injuries, or physical limitations relevant to yoga practice (with your explicit consent)
• Communication Records: Messages, feedback, and correspondence with our staff

Automatically Collected Information

• Usage Data: Pages visited, time spent on site, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: Providing yoga classes, workshops, and wellness programs
• Account Management: Creating and maintaining your account, processing bookings
• Payment Processing: Handling transactions and billing for our services
• Communication: Sending updates, newsletters, and responding to inquiries
• Safety and Health: Ensuring appropriate class recommendations based on health information
• Marketing: Promoting relevant classes, workshops, and wellness programs (with consent)
• Website Improvement: Analyzing usage patterns to enhance user experience
• Legal Compliance: Meeting regulatory requirements and protecting our rights

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. These providers are contractually bound to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of Maple Calm Studio, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Emergency Situations

We may share health-related information with medical professionals or emergency responders if necessary to protect your health and safety during classes or events.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on privacy and security protocols
• Secure payment processing through certified providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access, update, or correct your personal information. You can do this through your account settings or by contacting us directly.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Deletion

You can request the deletion of your personal information, subject to certain legal and contractual obligations.

Opt-out

You can opt out of receiving marketing communications at any time by using the unsubscribe links in our emails or contacting us directly.

Consent Withdrawal

Where we rely on your consent to process information, you can withdraw that consent at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. You can control cookie settings through your browser preferences, though disabling certain cookies may affect site functionality.

Types of Cookies We Use:

• Essential Cookies: Necessary for website operation and security
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

For minors between 16-18 years old participating in our programs, we require parental consent and may collect limited information necessary for their safe participation in yoga classes.

International Data Transfers

As a Canadian-based business, your information is primarily processed and stored in Canada. If we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with applicable data protection laws.

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected.

Health-related information may be retained longer as required by healthcare regulations and for your safety in future classes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns promptly and will respond to your inquiry within 30 days of receipt.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.